Question 1

What does a custom Terms of Service include?

Accepted Answer

Your custom Terms of Service will include:

• Account creation and acceptable use policies
• Subscription and billing terms (including renewals, cancellations, and refunds)
• Intellectual property ownership and licensing provisions
• User content rules and takedown procedures
• Warranties, disclaimers, and limitations of liability
• Termination and suspension clauses
• Governing law and dispute resolution mechanisms
• Privacy policy integration and data protection references

Each section is tailored specifically to your application or website, business model, and Canadian legal requirements.

Question 2

What is the delivery timeline and process?

Accepted Answer

Standard delivery is 3 business days from when you complete our questionnaire. Express delivery (1 business day) is available for an additional fee.

The process:
1. After checkout, we email you a detailed questionnaire about your product, billing model, content policies, and risk preferences.
2. A licensed Canadian lawyer reviews your responses and drafts your custom Terms of Service.
3. You receive the draft for review and can request amendments.
4. We finalize the document and deliver it in Word and PDF formats.

Question 3

Who drafts the Terms of Service?

Accepted Answer

Your Terms of Service will be drafted by a licensed Canadian lawyer with expertise in technology law, online platforms, and consumer protection.

Our legal team has experience with:
• SaaS and software platforms
• Mobile applications
• E-commerce websites
• Social media and community platforms
• Subscription-based services

All drafts are reviewed for compliance with Canadian federal and provincial laws, including consumer protection legislation.

Question 4

How do you gather information about my business?

Accepted Answer

After checkout, we send you an AI-powered questionnaire that adapts based on your answers. It covers:

• Your product or service description
• User account features and registration process
• Billing model (one-time, subscription, freemium, etc.)
• Payment processing and refund policies
• User-generated content and moderation approach
• Intellectual property considerations
• Prohibited uses and acceptable use policies
• Risk tolerance and liability preferences

The questionnaire typically takes 15-20 minutes to complete and ensures we capture all necessary details.

Question 5

Are revisions included?

Accepted Answer

Yes, one round of amendments is included in the base price. After you review the initial draft, you can request reasonable changes to:

• Clarify specific provisions
• Adjust liability limitations
• Modify termination clauses
• Update content policies
• Refine acceptable use terms

Additional rounds of revisions or substantial redrafts may incur additional fees. Most clients find the initial draft meets their needs with minor adjustments.

Question 6

Can I consult with a lawyer about my Terms of Service?

Accepted Answer

Yes, optional lawyer consultations are available for an additional fee. During a consultation, you can:

• Discuss specific legal concerns or edge cases
• Review particularly complex provisions
• Get guidance on implementation and compliance
• Ask questions about enforcement or user disputes

Consultations are scheduled after the draft is delivered and typically last 30-60 minutes.

Question 7

What makes this different from a template?

Accepted Answer

Unlike generic templates, your custom Terms of Service are:

• Drafted specifically for your business model and product features
• Tailored to your risk tolerance and commercial objectives
• Reviewed by a licensed Canadian lawyer familiar with your industry
• Compliant with current Canadian federal and provincial laws
• Aligned with your specific billing, content, and user policies
• Written in clear language that reflects your brand voice

Templates often include irrelevant clauses, miss critical provisions specific to your business, or use outdated legal language.

Question 8

Does this cover subscription billing and auto-renewals?

Accepted Answer

Yes, we can include comprehensive subscription terms covering:

• Auto-renewal disclosures and consent requirements
• Cancellation rights and procedures
• Pro-rata refunds and credits
• Upgrade and downgrade rules
• Free trial terms and conversion
• Price change notifications
• Payment failure and account suspension

All subscription terms comply with Canadian consumer protection laws, including specific provincial requirements for auto-renewal disclosures.

Question 9

How do you ensure compliance with Canadian laws?

Accepted Answer

Your Terms of Service are drafted to comply with:

• Federal consumer protection legislation
• Provincial consumer protection acts (including Quebec's unique requirements)
• Electronic commerce legislation
• Competition Act requirements for advertising and pricing
• Personal Information Protection and Electronic Documents Act (PIPEDA) integration
• Copyright Act provisions for user content and takedowns

We stay current with legal developments and regulatory guidance affecting online platforms and ensure your terms reflect best practices for Canadian businesses.

Question 10

Can I update the Terms of Service in the future?

Accepted Answer

Yes, your Terms of Service will include provisions for future amendments. We'll draft:

• Notice requirements for material changes
• Effective date procedures
• User consent mechanisms for significant updates
• Grandfathering provisions if needed

When you need to update your terms (for new features, legal changes, or business model shifts), we offer amendment services at a discounted rate for existing clients.

Question 11

How do I implement the Terms of Service on my platform?

Accepted Answer

We provide implementation guidance with your delivery:

• Where to display the terms (registration, checkout, footer links)
• How to obtain user consent and acceptance
• Record-keeping requirements for accepted terms
• Notice requirements for updates
• Integration with privacy policies and other legal documents

Your terms will be delivered in both Word (for editing) and PDF (for publishing) formats, ready to post on your website or app.

Question 12

What happens after I receive the Terms of Service?

Accepted Answer

After delivery:

1. Review the draft and request any amendments (included in base price)
2. We incorporate your feedback and deliver the final version
3. Implement the terms on your platform following our guidance
4. Keep the terms accessible to users and maintain records of acceptance
5. Contact us when you need updates or have questions (consultation fees may apply)

You'll also receive a summary document highlighting key provisions and implementation notes specific to your business.

Custom Application Software or
Website Terms of Service

How it works

Form & Checkout

We Draft

Review & Finalize

Why These Terms of Service Work

Acceptable Use & Accounts

IP & Licensing

Subscriptions & Billing

Risk Allocation

Fewer Disputes

Amendments & Support

Join 6000+ Businesses Who Trust Us

Meet Your Expert Team

Tamara

Alicia

Johanna

Ayesha

Geraint

Kyle

Drew

Chris

Antonella

FAQs

Custom Application Software orWebsite Terms of Service