Question 1

What does a custom Services Agreement include?

Accepted Answer

Your custom Services Agreement will include:

• Scope of Services and Deliverables
• Service Levels and Performance Standards (SLAs)
• Milestones and Timelines
• Fees, Expenses, and Payment Terms
• Invoicing, Taxes, and Late Payment Provisions
• Change Control and Variation Process
• Intellectual Property Ownership and Licensing
• Confidentiality and Privacy Protection
• Warranties and Representations
• Liability Caps and Indemnities
• Termination Rights and Consequences
• Governing Law and Dispute Resolution

Each section is tailored specifically to your business model and the services you provide or receive.

Question 2

What is the delivery timeline and process?

Accepted Answer

After you complete checkout, you'll receive an AI-powered questionnaire within a few hours to gather specific details about your services agreement needs.

Once you complete the questionnaire:
• Standard Delivery: 3 business days
• Express Delivery: 1 business day (optional add-on)

Your agreement will be drafted by a licensed Canadian lawyer and delivered as an editable Word document.

Question 3

Who drafts my Services Agreement?

Accepted Answer

Your agreement is drafted by licensed Canadian lawyers who specialize in commercial contracts and services agreements. Our legal team has extensive experience drafting agreements that protect both service providers and clients, ensuring clear scope definition, appropriate risk allocation, and enforceable terms under Canadian law.

Question 4

How does the information gathering process work?

Accepted Answer

After checkout, we'll email you an AI-powered questionnaire that asks about:

• The nature and scope of services
• Deliverables and acceptance criteria
• Service levels and performance standards
• Fee structure and payment terms
• Intellectual property considerations
• Confidentiality requirements
• Liability and indemnity preferences
• Termination provisions

The questionnaire is designed to be quick and easy to complete, typically taking 10-15 minutes. Our AI adapts the questions based on your responses to ensure we gather all relevant information.

Question 5

Are revisions included?

Accepted Answer

Yes. Your package includes one round of revisions at no additional cost. If you need changes to the scope, service levels, fee structure, or any other terms after reviewing the initial draft, simply let us know and we'll update the agreement accordingly.

For more extensive revisions or ongoing support, you can add a lawyer consultation to discuss specific changes or complex scenarios.

Question 6

Can I speak with a lawyer about my agreement?

Accepted Answer

Yes. While the base package includes the drafted agreement and one round of revisions, you can add a 30-minute lawyer consultation if you'd like to discuss specific clauses, liability concerns, IP arrangements, or other complex issues.

Our lawyers are available to answer questions and provide guidance to ensure your agreement meets your specific needs.

Question 7

How is this different from a template?

Accepted Answer

Unlike generic templates:

• Custom-drafted by licensed Canadian lawyers based on your specific situation
• Tailored to your industry, service type, and business model
• Includes appropriate service levels and performance metrics
• Properly allocates IP rights and licensing
• Balances risk with appropriate liability caps and indemnities
• Written in clear, modern language (not archaic legalese)
• Compliant with current Canadian contract law
• Includes one round of revisions

Templates require you to fill in blanks and guess at appropriate terms. Our custom approach ensures every clause is relevant and enforceable.

Question 8

What specific areas does the agreement cover?

Accepted Answer

Your Services Agreement will comprehensively cover:

**Scope & Performance:**
• Detailed service descriptions
• Deliverables and acceptance criteria
• Service level agreements (SLAs)
• Response times and performance standards

**Commercial Terms:**
• Fee structure (fixed, hourly, milestone-based)
• Expenses and reimbursements
• Payment schedules and methods
• Late payment interest and remedies

**Intellectual Property:**
• Ownership of work product
• Licensing arrangements
• Background IP protection
• Moral rights waivers

**Risk Management:**
• Liability limitations
• Indemnification provisions
• Insurance requirements
• Force majeure

**Termination:**
• Notice periods
• Termination for cause and convenience
• Consequences of termination
• Survival clauses

Question 9

Is the agreement compliant with Canadian law?

Accepted Answer

Yes. Your Services Agreement is drafted by licensed Canadian lawyers and complies with:

• Canadian contract law principles
• Provincial commercial legislation
• Consumer protection laws (where applicable)
• Privacy legislation (PIPEDA, provincial privacy acts)
• Intellectual property laws
• Employment standards (ensuring proper contractor classification)

We ensure your agreement is enforceable and protects your interests under current Canadian law.

Question 10

Can the agreement be used for ongoing engagements?

Accepted Answer

Absolutely. Your Services Agreement can be structured as:

• A master services agreement (MSA) for ongoing work
• A project-specific agreement
• A framework agreement with Statement of Work (SOW) schedules

For ongoing relationships, we typically recommend an MSA structure with individual SOWs for each project or phase. This allows you to reuse the same terms, conditions, and risk allocation while defining specific deliverables for each engagement.

We can include an SOW template as part of your agreement if needed.

Question 11

What if I need to make changes after the agreement is finalized?

Accepted Answer

Your Services Agreement will include an amendment clause that specifies how changes should be documented and agreed upon. Any modifications should be made in writing and signed by both parties.

If you need help drafting amendments after your agreement is finalized, we offer amendment services separately, or you can add a lawyer consultation to discuss the changes you need.

Question 12

What happens after my agreement is delivered?

Accepted Answer

After delivery, you'll have:

1. An editable Word document with your custom Services Agreement
2. The opportunity to request one round of revisions (included)
3. Access to add-on lawyer consultations if needed
4. Clear instructions for signing and executing the agreement
5. Guidance on record-keeping and contract management

You can use the agreement immediately with your clients or service providers. We recommend having both parties sign and date the agreement before services commence.

Custom Services
Agreement

How it works

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Why This Services Agreement Works

Scope & SLAs

IP & Confidentiality

Fees & Change Control

Risk Allocation

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Amendments & Support

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