Question 1

What does a custom SaaS Terms of Service include?

Accepted Answer

Your custom SaaS Terms will include:

• Account eligibility and registration requirements
• Acceptable use policy and prohibited activities
• Subscription plans, billing cycles, and payment terms
• Service level agreements (SLAs) and uptime commitments
• Support availability and response times
• Data ownership, IP rights, and licensing grants
• Privacy policy references and data processing details
• Security responsibilities for both provider and users
• Disclaimers and liability limitations
• Modification and termination rights
• Suspension and account closure procedures
• Governing law and dispute resolution

Each section is tailored specifically to your SaaS product, pricing model, and support structure.

Question 2

How long does it take to receive my custom SaaS Terms?

Accepted Answer

Standard delivery is 3 business days from when we receive your completed questionnaire. Express delivery (1 business day) is available for an additional fee.

After checkout, we'll email you a detailed questionnaire covering your product features, billing model, SLAs, data handling, and compliance requirements. Once you return that, our UK solicitors begin drafting your custom Terms.

Question 3

Who drafts my SaaS Terms of Service?

Accepted Answer

Your Terms are drafted by licensed UK solicitors with extensive experience in SaaS agreements, software licensing, and technology law.

Our legal team has prepared Terms for hundreds of SaaS companies across various sectors including B2B software, consumer applications, and enterprise platforms. They understand the unique legal requirements of subscription-based software services.

Question 4

How do you gather information about my SaaS product?

Accepted Answer

After checkout, we send you a comprehensive questionnaire that covers:

• Your subscription plans and pricing tiers
• Billing cycles, renewals, and refund policies
• Service level commitments and uptime targets
• Support channels and response times
• Data storage and processing locations
• IP ownership and licensing arrangements
• Security measures and compliance certifications
• Acceptable use policies specific to your platform

You can provide as much or as little detail as you like initially—we'll follow up with clarifying questions as needed.

Question 5

How many rounds of revisions are included?

Accepted Answer

Two rounds of revisions are included in the base price. This allows you to:

• Review the initial draft and request changes
• Refine specific clauses or add additional provisions
• Adjust language for clarity or tone

Most clients find two rounds sufficient. If you need additional revisions beyond this, they can be arranged for a small additional fee.

Question 6

Can I consult with the solicitor directly?

Accepted Answer

Yes! A 20-minute consultation with the drafting solicitor is included at no extra cost. This is helpful if you need to discuss specific provisions or address concerns, including:
• Understanding complex liability limitations
• Discussing compliance requirements
• Clarifying how Terms integrate with your Privacy Policy or DPA
• Reviewing termination and suspension procedures

You can book a consultation any time during or after the drafting process.

Question 7

What makes custom SaaS Terms better than templates?

Accepted Answer

Generic templates can't account for:

• Your specific subscription and billing model
• Custom SLA commitments and support structures
• Unique acceptable use requirements for your platform
• Integration with your data processing agreements
• Jurisdiction-specific compliance needs
• Your specific IP licensing arrangements

Custom-drafted Terms provide legal protection tailored to your actual business operations, reducing the risk of unenforceable or contradictory clauses.

Question 8

Will my Terms cover GDPR and data protection?

Accepted Answer

Yes. Your SaaS Terms will include:

• References to your Privacy Policy
• Data processing commitments
• Customer data ownership provisions
• Security responsibility allocation
• Data breach notification procedures
• Optional integration with Data Processing Agreements (DPA)

We ensure your Terms align with UK GDPR requirements and can include references to standard contractual clauses if you serve EU customers.

Question 9

How do I handle subscription billing and refunds?

Accepted Answer

Your Terms will include detailed provisions covering:

• Subscription plan descriptions and pricing
• Automatic renewal procedures and notifications
• Payment methods and billing cycles
• Refund policies (prorated or non-refundable)
• Failed payment handling
• Upgrade and downgrade procedures
• Free trial terms and conversion

We tailor these provisions to match your actual billing practices and commercial strategy.

Question 10

What about compliance with UK and international law?

Accepted Answer

Your Terms will be drafted to comply with:

• UK consumer protection regulations
• Electronic Commerce Regulations
• UK GDPR and Data Protection Act 2018
• Consumer Rights Act 2015 (if applicable)
• Consumer Contracts Regulations

If you serve customers in other jurisdictions (EU, US, etc.), we can include provisions addressing those requirements or flag areas where separate terms may be advisable.

Question 11

Can I update my Terms after they're delivered?

Accepted Answer

Absolutely. Your Terms are delivered as an editable Word document, so you can make minor updates yourself.

For significant changes—like adding new subscription tiers, changing SLAs, or updating compliance requirements—we recommend having a solicitor review the amendments. We offer ongoing support and can prepare updated Terms at a reduced rate for existing clients.

Question 12

What happens after I receive my SaaS Terms?

Accepted Answer

Once your Terms are finalized:

1. We deliver them as an editable Word document
2. You publish them on your website or application
3. Update your signup flow to require user acceptance
4. Ensure existing users are notified of the new Terms
5. Keep a dated copy for your records

We'll provide guidance on implementation best practices, including how to present Terms during signup and how to notify existing users of updates.

Custom SaaS Application
Terms of Service

How it works

Form & Checkout

We Draft

Review & Finalize

Why These SaaS Terms Work

Accounts & Use

Subscriptions & Billing

SLAs & Support

Data, IP & Security

Changes & Availability

Liability & Termination

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Custom SaaS ApplicationTerms of Service