Question 1

What does a custom SaaS Terms of Service include?

Accepted Answer

Your custom SaaS Terms of Service will include:

• Account creation and acceptable use policies
• Subscription/billing terms and renewal mechanics
• Service Level Agreements (SLAs) and support commitments
• Warranties, disclaimers, and liability limitations
• Intellectual property and licensing provisions
• Data handling and security requirements
• Termination clauses and governing law

Each section is tailored specifically to your SaaS business model, pricing structure, and risk tolerance.

Question 2

How long does it take to receive my Terms of Service?

Accepted Answer

Standard delivery is 3 business days from the time you complete the AI questionnaire we send after checkout.

For urgent needs, we offer Express Delivery (1 business day) for an additional fee. The questionnaire takes about 15-20 minutes to complete and covers your product features, pricing plans, SLAs, support policies, and data practices.

Question 3

Who drafts my SaaS Terms of Service?

Accepted Answer

Your Terms of Service is drafted by a licensed US attorney with experience in SaaS, technology contracts, and subscription services.

Our attorneys have worked with hundreds of software companies across various industries, from early-stage startups to established enterprises, ensuring your terms are both legally sound and commercially practical.

Question 4

How do you gather information about my SaaS business?

Accepted Answer

After checkout, we send you an AI-powered questionnaire that asks about:

• Your SaaS product and key features
• Pricing plans and billing cycles
• Service level commitments and support response times
• Data handling, security measures, and compliance requirements
• Your risk tolerance and business priorities

The questionnaire is intelligent and adapts based on your answers, ensuring we capture all the details needed without unnecessary complexity.

Question 5

How many revisions are included?

Accepted Answer

We include one round of revisions with your custom Terms of Service.

After receiving your first draft, you can request changes, clarifications, or adjustments to ensure the terms align perfectly with your business needs. Additional revision rounds can be purchased if needed, though most clients find one round sufficient.

Question 6

Can I consult with an attorney about my Terms of Service?

Accepted Answer

Yes! While the drafting process is streamlined through our questionnaire, you can schedule a consultation call with the attorney who drafts your terms.

This is particularly helpful for complex scenarios, unique business models, or when you want to discuss strategic considerations around liability, SLAs, or enterprise customer requirements.

Question 7

What makes this different from free templates?

Accepted Answer

Free templates are generic and often:

• Contain outdated or inapplicable provisions
• Don't align with your specific pricing model or SLAs
• Miss critical protections for your business
• Create confusion or disputes with customers
• May not comply with current laws

Our custom Terms of Service is drafted specifically for your SaaS application, your pricing structure, your service commitments, and your risk tolerance by a licensed attorney who understands software businesses.

Question 8

How do you handle subscription billing and refund policies?

Accepted Answer

We draft clear provisions for:

• Monthly, annual, or custom billing cycles
• Auto-renewal and cancellation mechanics
• Proration for upgrades/downgrades
• Refund policies and circumstances
• Tax handling and payment processing
• Grace periods and failed payment procedures

These provisions are customized to match your actual billing practices and business model.

Question 9

Can you address Service Level Agreements (SLAs)?

Accepted Answer

Absolutely. We can include:

• Uptime commitments and measurement methodology
• Response and resolution time targets
• Maintenance windows and scheduled downtime
• Service credits or remedies for SLA breaches
• Exclusions and force majeure provisions

We'll align these SLA terms with your actual capabilities and what's standard in your industry, balancing customer expectations with realistic commitments.

Question 10

How do you handle intellectual property and licensing?

Accepted Answer

We clearly define:

• Your ownership of the SaaS platform and underlying technology
• The license granted to users (scope, restrictions, termination)
• User-generated content and data ownership
• Feedback and improvement suggestions
• Third-party and open-source component usage
• Trademark and branding restrictions

This protects your IP while giving customers the rights they need to use your service effectively.

Question 11

Will my Terms of Service comply with US laws?

Accepted Answer

Yes. Your Terms of Service will be drafted in accordance with federal US law and general commercial contracting principles.

We address consumer protection considerations, electronic signature laws (ESIGN Act), required disclosures, and industry-specific regulations as applicable. For businesses targeting specific states or industries with unique requirements, we can incorporate those considerations.

Question 12

Can you handle data privacy and security provisions?

Accepted Answer

Yes. We'll include provisions addressing:

• Reference to your Privacy Policy and how it integrates
• Customer data ownership and usage rights
• Your security commitments and standards
• Data breach notification procedures
• Compliance with GDPR, CCPA, or other privacy laws
• Data Processing Addendum (DPA) references for enterprise customers

These provisions work in harmony with your Privacy Policy to create a comprehensive data protection framework.

Question 13

What happens after I receive my Terms of Service?

Accepted Answer

After delivery:

1. Review the document carefully
2. Request any revisions needed (one round included)
3. Finalize the terms
4. Implement them on your website or application
5. Ensure users accept them during signup or account creation

We provide guidance on proper implementation, including how to present terms to users, obtain consent, and handle updates to terms over time.

Custom SaaS Application
Terms of Service

How it works

Form & Checkout

We Draft

Review & Finalize

Why This Custom Agreement Works

Accounts & Acceptable Use

Warranties & Liability

Subscriptions & Billing

IP & Licensing

Service Levels & Support

Data & Security

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Custom SaaS ApplicationTerms of Service