Question 1

What does a custom Terms of Service include?

Accepted Answer

Your custom Terms of Service will include:

• Account creation, user eligibility, and registration requirements
• Acceptable use policy and prohibited conduct
• Subscription terms, billing cycles, renewals, and refunds (if applicable)
• Service level commitments, support obligations, and downtime policies
• Intellectual property ownership, licenses granted to users, and restrictions
• User-generated content provisions and DMCA compliance mechanisms
• Privacy policy references and data handling commitments
• Comprehensive disclaimers and limitations of liability
• Indemnification obligations to protect your business
• Account suspension, termination, and dispute resolution procedures
• Governing law, jurisdiction, and amendment procedures

Each section is tailored specifically to your product model, business operations, and risk profile.

Question 2

How long does it take to receive my Terms of Service?

Accepted Answer

Standard delivery is 3 business days from the time we receive your completed questionnaire.

Express delivery (1 business day) is available for an additional 50% of the base price.

After you complete checkout, we'll send you a detailed questionnaire about your product, billing model, user relationships, and key risk areas. Once you return that questionnaire, the clock starts and our licensed Australian lawyers will draft your custom Terms of Service.

Question 3

Who drafts my Terms of Service?

Accepted Answer

Your Terms of Service is drafted by a licensed Australian lawyer with experience in technology law, software agreements, and digital product terms.

Our legal team specializes in:
• SaaS and subscription-based business models
• App and web platform legal compliance
• Risk management and liability protection
• Clear, enforceable contract drafting
• Australian Consumer Law and Privacy Act compliance

All drafts are prepared by qualified solicitors, not paralegals or automated systems.

Question 4

How do you gather the information needed?

Accepted Answer

We use a two-step information gathering process:

1. Brief Description (optional): At checkout, you can provide initial context about your product, business model, and any specific concerns.

2. Detailed Questionnaire (required): After checkout, we email you a comprehensive questionnaire covering:
   • Your product or service description
   • User account and registration processes
   • Billing and subscription details
   • Service levels and support commitments
   • Content handling and user data
   • Key risks and liability concerns
   • Any specific clauses you need included

The questionnaire is designed to be thorough yet straightforward, typically taking 15-30 minutes to complete.

Question 5

How many rounds of revisions are included?

Accepted Answer

One round of substantive amendments is included in the base price.

This means after you receive the initial draft, you can request changes to:
• Adjust specific clause language or scope
• Add or modify provisions based on your review
• Refine terms to better match your business needs
• Address any concerns or ambiguities

We finalize the agreement based on your feedback. Additional major revisions beyond the included round can be arranged for an additional fee if needed.

Question 6

Can I get a solicitor consultation?

Accepted Answer

Yes. While the base service includes written correspondence and one round of amendments, you can schedule a video or phone consultation with the solicitor who drafted your Terms of Service.

Consultations are useful for:
• Understanding specific clauses or legal concepts
• Discussing implementation and rollout strategies
• Addressing questions about enforcement or compliance
• Planning for future amendments or updates

Contact us after receiving your draft if you'd like to arrange a consultation (additional fees apply).

Question 7

What makes this different from a template?

Accepted Answer

Templates are generic and often fail to address your specific business model, risks, and legal requirements.

Our custom drafting approach means:
• Terms tailored to your exact product and service delivery model
• Risk allocation provisions specific to your business operations
• Subscription, billing, and refund terms matched to your pricing structure
• Acceptable use and content policies reflecting your actual user base
• Service level and support obligations aligned with your capabilities
• Drafting by a licensed lawyer who understands Australian legal standards
• Compliance with Australian Consumer Law and relevant regulations

You're not just getting a fill-in-the-blank form—you're getting a professional legal document designed for your business.

Question 8

What aspects of my business will the Terms of Service cover?

Accepted Answer

Your Terms of Service will comprehensively cover:

• User Eligibility & Accounts: Who can use your service and how accounts are created and managed
• Acceptable Use: Clear rules about prohibited conduct and platform abuse
• Billing & Subscriptions: Payment terms, renewal policies, cancellation, and refunds
• Service Delivery: Uptime commitments, support availability, and performance expectations
• Intellectual Property: Your ownership rights, user licenses, and content usage restrictions
• User Content: Rules for user-generated content, DMCA procedures, and content moderation
• Privacy & Data: References to your privacy policy and data handling commitments
• Liability Protection: Disclaimers, limitations of liability, and indemnification provisions
• Termination: Conditions under which you or users can end the relationship
• Legal Framework: Governing law, dispute resolution, and amendment procedures

Each section is adapted to your specific product type, business model, and risk profile.

Question 9

Are the Terms of Service compliant with Australian law?

Accepted Answer

Yes. All Terms of Service are drafted to comply with:

• Australian Consumer Law (ACL) and consumer guarantee provisions
• Privacy Act 1988 and Australian Privacy Principles
• Competition and Consumer Act 2010
• Applicable state and territory consumer protection laws
• Industry-specific regulations where relevant

Our solicitors understand the limitations on disclaimers and liability exclusions under Australian law and draft accordingly. We ensure unfair contract terms provisions are addressed and your terms are enforceable under Australian jurisdiction.

Question 10

Can I amend the Terms of Service later?

Accepted Answer

Yes. Your Terms of Service will include provisions explaining how you can update or amend the terms over time.

When you need to make changes:
• You can edit the document yourself for minor updates (e.g., contact information, pricing)
• For substantive legal changes, you can engage us for amendment drafting services
• We can provide guidance on user notification and effective date requirements
• Major business model changes may warrant a more comprehensive revision

We recommend having legal review for significant changes to ensure continued compliance and enforceability.

Question 11

Will the Terms of Service include implementation guidance?

Accepted Answer

Yes. Along with your final Terms of Service document, we provide:

• Guidance on where and how to display the terms on your website or app
• Recommendations for user acceptance mechanisms (clickwrap, browsewrap)
• Effective date and rollout considerations
• User notification requirements for changes
• Record-keeping and version control best practices

We want to ensure you can confidently implement and enforce your new Terms of Service.

Question 12

What happens after I receive the Terms of Service?

Accepted Answer

After delivery, you receive:

1. Final Terms of Service document (DOCX and PDF formats)
2. Implementation guidance and best practices
3. Email support for clarification questions
4. One round of amendments included if you identify needed changes

You own the document and can implement it immediately. If you need additional support, consultations, or future amendments, we're available on a project basis.

We also offer ongoing legal retainer services if you anticipate regular updates or want continued access to legal advice.

Custom Application Software or
Website Terms of Service

How it works

Form & Checkout

We Draft

Review & Finalize

Why These Terms of Service Work

Product‑Specific

Risk Allocation

IP & Licensing

Billing & Support

Fewer Disputes

Amendments & Support

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FAQs

Custom Application Software orWebsite Terms of Service