Question 1

What does a custom SaaS Terms of Service include?

Accepted Answer

Your custom SaaS Terms of Service will include:

• Subscription models and billing terms (freemium, tiered, usage-based)
• User account registration, access, and termination procedures
• Comprehensive acceptable use policy tailored to your platform
• Service level agreements (SLAs) including uptime commitments
• Data ownership, portability, and privacy provisions
• Intellectual property rights for platform and user content
• Payment terms, refund policies, and billing disputes
• Liability limitations compliant with Australian Consumer Law
• Termination rights and procedures for both parties
• Dispute resolution and governing law provisions

Each section is tailored specifically to your SaaS platform, business model, and target market.

Question 2

What is the delivery timeline and process?

Accepted Answer

Standard delivery is 3 business days (express 1-day delivery available).

The process works as follows:

1. Complete checkout and provide basic platform information
2. We email you a detailed AI-powered questionnaire about your SaaS features, pricing model, and compliance needs
3. An Australian technology lawyer drafts your custom terms
4. You review the draft and request any amendments
5. We finalize the terms and deliver them in Word and PDF formats

Question 3

Who drafts the SaaS Terms of Service?

Accepted Answer

Your terms are drafted by licensed Australian lawyers who specialize in technology law, SaaS agreements, and digital commerce.

Our team has extensive experience with:

• Cloud-based software platforms and subscription models
• Australian Consumer Law compliance for digital services
• Data protection and privacy requirements
• Intellectual property protection for software
• Technology service agreements and SLAs
• B2B and B2C SaaS platforms

All solicitors are members of their respective state Law Societies and maintain professional indemnity insurance.

Question 4

How does the information gathering process work?

Accepted Answer

After checkout, we send you an AI-powered questionnaire that asks about:

• Your SaaS platform features and functionality
• Subscription tiers and pricing model (freemium, tiered, usage-based)
• Target market (B2B, B2C, or both)
• Service level commitments and uptime guarantees
• Data handling and user-generated content
• Payment processing and refund policies
• Any specific industry or regulatory requirements

The questionnaire is intelligent and adapts based on your answers. You can provide as much or as little detail as you like—our lawyers will follow up if they need clarification.

Question 5

Are revisions included?

Accepted Answer

Yes, one round of amendments is included in the base price.

After you receive the initial draft, you can:

• Request changes to specific clauses or provisions
• Add additional terms or conditions
• Adjust language for clarity or tone
• Incorporate feedback from your technical or business team

Most clients find one round of revisions sufficient. Additional revision rounds can be purchased if needed.

Question 6

Can I consult with the solicitor directly?

Accepted Answer

Yes. If you have questions during the drafting process or need clarification about specific provisions, you can communicate directly with the lawyer handling your matter.

For more complex queries or if you'd like a consultation call, this can be arranged as an optional add-on service.

Question 7

What makes this different from using a template?

Accepted Answer

Templates are generic and often miss critical protections specific to your SaaS model.

Our custom terms provide:

• Provisions tailored to your specific subscription model and features
• Appropriate liability limitations for your service type
• Compliance with Australian Consumer Law for your target market
• Protection for your unique IP and user content policies
• SLAs and support commitments that match your actual service levels
• Acceptable use policies relevant to your platform's capabilities

Generic templates can also create legal risks by including inappropriate or unenforceable provisions that don't match your actual business practices.

Question 8

Does it cover intellectual property and user content?

Accepted Answer

Yes. The terms clearly address:

• Your ownership and licensing of the SaaS platform and technology
• User-generated content ownership and license grants
• Restrictions on reverse engineering or copying your platform
• User warranties regarding content they upload
• DMCA/Copyright takedown procedures if applicable
• Third-party software and integration provisions
• License scope and restrictions for different subscription tiers

This protects your platform IP while providing users with appropriate rights to their own content.

Question 9

Is it compliant with Australian Consumer Law?

Accepted Answer

Yes. The terms are drafted to comply with the Australian Consumer Law (ACL), including:

• Consumer guarantees that cannot be excluded
• Prohibition against unfair contract terms
• Appropriate liability limitations for consumer vs. business customers
• Clear disclosure of subscription terms and cancellation rights
• Refund policies consistent with ACL requirements

For B2B customers, we include appropriate limitations while ensuring ACL compliance where it applies to small business customers.

Question 10

Can the terms be updated in the future?

Accepted Answer

Yes. Your terms will include provisions allowing you to update them as your platform evolves.

We can also provide:

• Annual review and update services (optional)
• Amendments when you add new features or change pricing models
• Updates for regulatory changes or new legal requirements

Many SaaS clients establish an annual relationship with us to keep their terms current as their platform grows.

Question 11

Does it include guidance on implementation?

Accepted Answer

Yes. Along with your terms, we provide:

• Instructions on how to present the terms during user registration
• Recommendations for obtaining user consent and maintaining records
• Guidance on when and how to update your terms
• Best practices for handling disputes and terminations
• Template language for email notifications

This ensures you can implement your terms effectively and maintain compliance from day one.

Question 12

What happens after delivery?

Accepted Answer

You'll receive:

1. Your finalized SaaS Terms of Service in Word and PDF formats
2. Implementation guidance and best practices
3. A brief follow-up to answer any questions

The terms are yours to use immediately. You can integrate them into your platform's registration flow, website footer, and customer communications.

If you need ongoing support, annual updates, or future amendments, we offer maintenance packages specifically for SaaS platforms.

Custom SaaS Application
Terms of Service

How it works

Form & Checkout

We Draft

Review & Finalize

Why These SaaS Terms of Service Work

Platform‑Specific

ACL Compliant

SLA Ready

IP Protection

Dispute Prevention

Amendments & Support

Join 6000+ Businesses Who Trust Us

Meet Your Expert Team

Tamara

Alicia

Johanna

Ayesha

Geraint

Kyle

Drew

Chris

Antonella

FAQs

Custom SaaS ApplicationTerms of Service