Question 1

What does a custom Website Design/Software Development & Maintenance Agreement include?

Accepted Answer

Your custom agreement will include:

• Project scope and specifications with detailed deliverables
• Development milestones and acceptance criteria
• Intellectual property ownership and licensing terms
• Payment schedules tied to milestones
• Warranties and service level agreements (SLAs)
• Ongoing maintenance and support obligations
• Change management procedures
• Data protection and confidentiality provisions
• Liability limitations and indemnities
• Termination rights and dispute resolution

Each section is tailored specifically to your project requirements, technology stack, and business model.

Question 2

What is the delivery timeline and process?

Accepted Answer

Standard delivery is 3 business days from when we receive your completed questionnaire. Express delivery (1 business day) is available for an additional fee.

The process:
1. Complete checkout and receive our detailed questionnaire
2. Provide project details (scope, milestones, IP requirements, maintenance needs)
3. An Australian solicitor drafts your agreement
4. Review the draft and request any amendments
5. Receive your final, ready-to-sign agreement

Question 3

Who drafts my agreement?

Accepted Answer

Your agreement is drafted by licensed Australian solicitors with specific experience in technology contracts, software development agreements, and digital project law. Our team understands both the legal and technical aspects of development and maintenance agreements, ensuring your contract is comprehensive, enforceable, and industry-appropriate.

Question 4

How do you gather information about my project?

Accepted Answer

After checkout, we send you an AI-powered questionnaire that asks about:

• Project scope and deliverables
• Technology stack and platform requirements
• Development methodology (Agile, Waterfall, etc.)
• Intellectual property ownership preferences
• Payment milestones and schedules
• Warranty expectations and SLA requirements
• Maintenance and support obligations
• Change management procedures

The questionnaire adapts based on your responses to ensure we capture all necessary details. You can also provide additional context in your initial order.

Question 5

How is intellectual property handled?

Accepted Answer

We can structure IP ownership in several ways depending on your needs:

• Work-for-hire (client owns all IP from creation)
• Assignment upon payment (ownership transfers when milestones are paid)
• Licensing arrangements (developer retains ownership, client receives license)
• Mixed models (client owns custom code, developer retains reusable components)

We also address source code escrow arrangements, moral rights waivers, third-party software integration, and open-source licensing compliance.

Question 6

Are revisions included?

Accepted Answer

Yes. One round of amendments is included in your purchase price. After you review the initial draft, you can request changes to better align with your project requirements. Additional rounds of revisions can be arranged at an hourly rate if needed.

Question 7

Can I speak with the solicitor?

Accepted Answer

Yes. While not included in the base price, you can book a consultation call with the drafting solicitor to discuss complex clauses, negotiate specific terms, or clarify legal points. Consultation calls are available at an additional hourly rate.

Question 8

What makes this different from template agreements?

Accepted Answer

Unlike generic templates:

• Drafted by a solicitor specifically for your project
• Tailored to your technology stack, deliverables, and business model
• Addresses your specific IP, warranty, and liability concerns
• Includes maintenance and support provisions that match your service model
• Compliant with current Australian contract and technology law
• Professional drafting reduces ambiguity and disputes
• Includes change management procedures suited to your development methodology

Templates often contain outdated clauses, missing provisions, or generic language that doesn't protect your interests.

Question 9

Does it cover ongoing maintenance and support?

Accepted Answer

Yes. We structure maintenance provisions to match your service model:

• Maintenance tiers (basic bug fixes, updates, enhancements)
• Response times and uptime guarantees
• Support hours and escalation procedures
• Update and patch deployment schedules
• End-of-life and legacy support provisions
• Maintenance fee structures
• Termination of maintenance obligations

The agreement clearly defines what constitutes maintenance versus new development work.

Question 10

Is the agreement compliant with Australian law?

Accepted Answer

Yes. Your agreement is drafted by Australian solicitors and complies with:

• Australian Consumer Law (ACL) requirements
• Competition and Consumer Act 2010 provisions
• Privacy Act 1988 and Australian Privacy Principles (APPs)
• Copyright Act 1968 regarding IP ownership
• Electronic Transactions Act 1999 for digital signatures
• Relevant industry-specific regulations

We ensure all clauses are enforceable under Australian law and appropriate for commercial software development contracts.

Question 11

What if I need to amend the agreement after it's finalized?

Accepted Answer

We provide guidance on implementing proper amendment procedures. The agreement itself will include a variation clause specifying how changes must be made. If you need to amend the agreement after finalization, we can assist with drafting variation agreements at our standard hourly rate.

Question 12

How do I implement the agreement once received?

Accepted Answer

You'll receive:

• A Word document you can customize further if needed
• Guidance notes on completing any blank fields (dates, parties, specific amounts)
• Instructions on signing and execution
• Tips on storing and managing the executed agreement

The agreement will be substantially complete and ready for parties to sign. You may want to have both parties initial each page and execute it using electronic signature platforms like DocuSign.

Question 13

What happens after I receive the final agreement?

Accepted Answer

Once you receive and approve the final draft:

• Have both parties review the agreement thoroughly
• Complete any remaining blank fields (dates, specific amounts, party details)
• Both parties sign the agreement
• Each party keeps an original executed copy
• Implement the agreement for your development project

If disputes arise during the project, the agreement provides clear procedures for resolution. You can also contact us for additional legal support if needed.

Custom Website Design, Software
Development & Maintenance Agreement

How it works

Form & Checkout

We Draft

Review & Finalize

Why This Development & Maintenance Agreement Works

Project‑Specific

IP Clarity

SLA Ready

Change Management

Dispute Prevention

Amendments & Support

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Custom Website Design, SoftwareDevelopment & Maintenance Agreement