Privacy Policy

1.1 For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). AirCounsel also subscribes to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

1.2 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

1.3 Users will be prompted to register an account with AirCounsel. In so doing, users may be asked to provide the following information (Personal Information):

• 1.3.1 Firstname.
• 1.3.2 Surname.
• 1.3.3 Email.
• 1.3.4 Physical address.
• 1.3.5 Phone number.
• 1.3.6 Bank account details.
• 1.3.7 Company / CC / business name.
• 1.3.8 Company/CC/business registration number.

1.4 We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, MMS and other mobile services), but, to the extent necessary, your agreement to these this Privacy Policy constitutes your consent as contemplated in section 69 of the Act.

1.5 All payment information will be captured through the Website. Further, AirCounsel shall not retain payment information on behalf of its users.

1.6 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

1.7 By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

• 1.7.1 The provision and performance of the services;
• 1.7.2 Informing you of changes made to our website;
• 1.7.3 The provision of marketing related services to you by AirCounsel;
• 1.7.4 Responding to any queries or requests you may have;
• 1.7.5 Developing a more direct and substantial relationship with users for the purposes described in this clause;
• 1.7.6 Developing an online user profile;
• 1.7.7 Understanding general user trends and patterns so that we can develop and support existing and ongoing marketing strategies;
• 1.7.8 For security, administrative and legal purposes; and
• 1.7.9 The creation and development of market data profiles which may provide insight into market norms, practices and trends to help us improve our offering to you. Such information will be compiled and retained in aggregated form, but shall not be used in any way which may comprise the identity of a user.

1.8 Although absolute security cannot be guaranteed on the internet, AirCounsel has in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

1.9 While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

1.10 We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction.

1.11 Your information will not be stored for longer than is necessary for the purposes described in these Terms or as required by applicable legislation.

1.12 The Personal Information AirCounsel collects from users shall only be accessed by AirCounsel employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

1.13 AirCounsel shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to AirCounsel for publishing on the Site. You shall be solely responsible for the contents of all material published by yourself.

1.14 We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, or representatives of users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by this Privacy Policy.

1.15 We will not sell, share, or rent your Personal Information to any third party or use your e-mail address for unsolicited mail. Any emails sent by AirCounsel will only be in connection with the provision of our services and/or the marketing thereof.

1.16 We use AI model providers to enhance our services, including DeepInfra, Google, OpenAI, and Mistral. Your Personal Information may be processed by these providers as part of delivering our services. For more information on how they handle personal information, please refer to their respective privacy policies: DeepInfra, Google, OpenAI, and Mistral.

2.1 When you visit AirCounsel, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer's operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within AirCounsel on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.

AirCounsel uses cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. We use cookies to improve your experience, analyse site usage, and enable payment processing.

You can accept or reject non-essential cookies using the banner at the bottom of any page on our site. It may be necessary to refresh the page for the updated settings to take effect.

Our use of cookies

The table below provides more information about the cookies we use and why:

How to turn off cookies

If you do not want to accept any cookies, you may change your browser settings so that cookies are not accepted. Please be aware that you may lose some functionality of our website if you do this. For further information about cookies and how to disable them please visit the Information Regulator (South Africa) at www.justice.gov.za/inforeg/ or www.allaboutcookies.org.

4.1 AirCounsel, and the services available through the Website, may contain links to other third party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms ("Third Party Websites"). If you select a link to any Third Party Website, you may be subject to such Third Party Website's terms and conditions and/or other policies, which are not under the control, nor responsibility, of AirCounsel.

4.2 Hyperlinks to Third Party Websites are provided "as is", and AirCounsel does not necessarily agree with, edit or sponsor the content on Third Party Websites.

4.3 AirCounsel does not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.

4.4 Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. AirCounsel does not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

5.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by AirCounsel if and when AirCounsel responds to the Data Messages.

5.2 Data Messages sent by AirCounsel to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

5.3 Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between users and AirCounsel.

5.4 Information to be provided in terms of section 43(1) of the ECT Act:

• 5.4.1 Users warrant that Data Messages sent to AirCounsel from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.
• 5.4.2 This Website is owned and operated by AirCounsel (Pty) Ltd, (Registration Number: 2016/436804/07) a private company owned and operated in accordance with the laws of the Republic of South Africa.

5.5 Address for service of legal documents: 16 Ebenezer Road, Greenpoint, Cape Town, South Africa.

5.6 Contact Number: 087 057 7056

5.7 AirCounsel — located at www.aircounsel.com;

5.8 Email address: info@aircounsel.com

5.9 This Privacy Policy has been prepared by AirCounsel: https://www.aircounsel.com